RFSA Dermatology Olmos
4118 McCullough Ave, San Antonio, Texas, 78212
Patients generally rave about the clinical care, highlighting the doctors' empathy and thoroughness. However, the administrative side is a major pain point, with many reports of billing errors and poor communication regarding prescriptions. While the medical expertise is spot on, the front office staff often leaves patients feeling frustrated. It is a classic case of great doctors let down by a clunky support system.
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If you have a billing issue, ask to speak directly to the office manager rather than the general front desk staff.
✓ What Works Well
- Exceptional bedside manner from dermatologists
- Thorough skin exams and early detection
- Efficient appointment scheduling for medical needs
✗ Areas to Improve
- Inconsistent and often rude front desk staff
- Persistent issues with billing and insurance follow-ups
- Difficulty getting timely prescription refills
- Why is it so hard to get a billing representative on the phone?
- Are the dermatologists accepting new patients for cosmetic procedures?
Doctors are top-notch but the billing department is a headache.
The clinical staff is kind, but the front desk needs a serious attitude adjustment.
Great medical care, but be prepared to fight for your prescription refills.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78212
- Country United States
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