2783 NC-68, Suite 107, High Point, North Carolina, 27265
Patients generally praise the clinical staff for being compassionate and skilled, especially with those who have dental anxiety. However, the administrative side is a major pain point, with frequent reports of appointment cancellations and poor billing communication. While the dental work itself is often described as top-notch, the front-office experience is inconsistent. Many feel the transition to a larger group practice has negatively impacted the personal touch they once enjoyed.
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✓ What Works Well
✗ Areas to Improve
Clinical staff is spot on with patient comfort.
Billing department needs a serious overhaul.
Great dental work, but the admin side is a headache.