7521 Right Flank Rd, Suite 100, Mechanicsville, Virginia, 23116
Parents generally rave about the doctors' bedside manner and genuine care for children. While the clinical staff is highly regarded, the front desk and administrative processes are a major pain point. Long wait times and inconsistent communication regarding appointments are common complaints. Many families feel the medical expertise is top-notch, but the office management needs a serious tune-up.
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Request appointments early in the day to avoid the inevitable afternoon backlog.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on with care
Front desk needs better training
Great medical team, poor management