Rich's
4426 NC-11, Wallace, North Carolina, 28466
Rich's Heating & Air is generally well-regarded for its polite and knowledgeable technicians like Jacob and Kyle. Many customers appreciate the prompt service and the maintenance plans. However, there are some vocal complaints about poor communication during busy times, high prices, and occasional issues with follow-up on repairs. It's a solid local choice, but consistency can vary.
We analyze 80 public reviews for Rich's using our data models and filter out spam to highlight only authentic feedback.
Ask for specific technicians by name if you've had a good experience with them previously.
✓ What Works Well
- Polite and knowledgeable technicians
- Prompt service for many
- Good maintenance plans
✗ Areas to Improve
- High pricing
- Inconsistent follow-up
- Communication issues during peak seasons
- Is the maintenance plan worth the cost?
- Do they offer emergency weekend service?
- Are they transparent about repair costs?
Jacob is a great tech, very professional.
They are pricey, but they show up when they say they will.
Communication could be better when they are busy.
- Category Home Services
- Neighborhood Wallace
- City Wallace
- State North Carolina
- Postcode 28466
- Country United States
