Rick Mottern - State Farm Insurance Agent
6095 Pine Mountain Rd, Suite 101, Kennesaw, Georgia, 30152
Customers generally praise the staff for being helpful, knowledgeable, and professional. Many long-term clients appreciate the personal touch and the ability to get face-to-face service. However, some users report significant frustration with billing errors, lack of communication, and difficulty getting callbacks. While many find the service spot on, others feel the agency is disorganized and prone to administrative mistakes.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for a policy review annually to catch potential billing errors before they become a headache.
✓ What Works Well
- Knowledgeable and friendly staff
- Personalized, local service
- Proactive policy reviews
✗ Areas to Improve
- Inconsistent billing and payment issues
- Difficulty reaching representatives
- Poor follow-up on claims
- Why did my premium increase without notice?
- How can I get a callback from my agent?
Staff is very helpful and professional
Billing is often confusing and error-prone
Hard to get a hold of someone when needed
- Category Financial Services
- City Kennesaw
- State Georgia
- Postcode 30152
- Country United States
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