2545 Spring Arbor Rd, Suite 202, Jackson, Michigan, 49203
Dr. Rider is widely respected for her surgical skill and efficiency, often getting patients in for same-day procedures. However, the practice faces significant criticism regarding its billing department and front-office communication. While the clinical care is top-tier, the administrative side leaves many patients feeling frustrated.
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Bring a checkbook or debit card to avoid the 3% credit card processing fee, and clarify all billing details before the procedure.
✓ What Works Well
✗ Areas to Improve
Great surgeon, bad billing
Very fast service
Staff needs better phone etiquette