River Radiology
45 Pine Grove Ave, Kingston, New York, 12401
River Radiology receives mixed reviews. Many patients appreciate the professional, kind, and efficient care provided by the technicians and nurses. However, there are serious complaints regarding billing errors, difficulty reaching the office by phone, and administrative incompetence. Some patients have reported significant stress due to lost results or scheduling mishaps, suggesting that while the clinical care is often good, the administrative side is a major pain point.
Keep copies of all your receipts and insurance correspondence; the billing department is known for being difficult to resolve issues with.
✓ What Works Well
- Professional and empathetic technicians
- Clean and efficient facility
- Good bedside manner during procedures
✗ Areas to Improve
- Incompetent billing department
- Difficulty reaching staff by phone
- Occasional loss of test results
- Why is it so hard to get a human on the phone?
- How do I resolve a billing error?
The techs are great, but the billing is a nightmare.
They lost my results and lied about it.
Professional care, but the admin side needs a total overhaul.
- Category Health & Medical
- City Kingston
- State New York
- Postcode 12401
- Country United States
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