River Valley Health
165 Frank L Diggs Dr, Clinton, Tennessee, 37716
The experience here is highly polarized. While many patients love Dr. Gent for his caring and thorough nature, the administrative side of the practice is a frequent source of frustration. Long wait times, difficulty reaching staff, and issues with referrals and records are common complaints that overshadow the good medical care for many.
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If you need records or referrals, follow up in person if phone calls aren't working.
✓ What Works Well
- Caring and thorough providers
- Good medical outcomes
- Friendly in-person staff
✗ Areas to Improve
- Poor administrative communication
- Difficulty reaching the office by phone
- Issues with referrals and records
- Why is it so hard to get someone on the phone?
- Are they accepting new patients?
Dr. Gent is a favorite
Front desk can be a nightmare
Great care if you can get past the admin
- Category Health & Medical
- City Clinton
- State Tennessee
- Postcode 37716
- Country United States
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