Riverview Health Emergency Room & Urgent Care-Carmel
14585 Hazel Dell Pkwy, Carmel, Indiana, 46033
This facility is a mixed bag for patients. Many appreciate the speed and efficiency of the care, especially for minor issues. However, there is significant frustration regarding billing practices, specifically the transition from urgent care to emergency room pricing. While some staff are praised for being warm and professional, others are described as dismissive or rude.
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Always clarify the billing status before accepting any tests or procedures.
✓ What Works Well
- Fast wait times
- Clean facility
- Professional medical staff
✗ Areas to Improve
- Confusing billing practices
- High costs for ER services
- Inconsistent staff friendliness
- Why was I billed for an ER visit?
- Is this urgent care or an emergency room?
Great care, but watch out for the bill.
Staff was quick and efficient.
Felt misled by the 24-hour urgent care signage.
- Category Health & Medical
- City Carmel
- State Indiana
- Postcode 46033
- Country United States
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