Robert J Kelly DDS & Associates
10339 Kensington Pkwy, Kensington, Maryland, 20895
Patients generally have a very positive experience, often describing the practice as a 'best-kept secret.' The staff is frequently praised for being kind, gentle, and professional. However, there are recurring complaints about the billing department, with some patients reporting surprise bills and poor communication regarding insurance coverage.
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Always ask for a detailed breakdown of costs before any procedure to avoid billing surprises.
✓ What Works Well
- Kind, gentle, and professional dental care
- Welcoming and serene office atmosphere
- Great for patients with dental anxiety
✗ Areas to Improve
- Billing and insurance communication issues
- Occasional reports of rude administrative staff
- Surprise charges for some patients
- How do you handle insurance billing?
- Are you accepting new patients?
- Do you offer emergency dental services?
The hygienists are thorough and very gentle.
The office is serene and the staff is wonderful.
Billing transparency needs improvement.
- Category Health & Medical
- City Kensington
- State Maryland
- Postcode 20895
- Country United States
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