Roberto Martinez - State Farm Insurance Agent
3608 Galley Rd, #200, Colorado Springs, Colorado, 80909
This agency has a very polarized reputation. Many clients are thrilled with the helpful, bilingual staff and the savings they've received. However, there are serious complaints about billing errors, lack of communication, and poor handling of claims. It seems to be a high-volume office where the experience can be excellent for some and very frustrating for others.
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Always verify your autopay status directly with the office after any policy change.
✓ What Works Well
- Bilingual staff
- Helpful with savings
- Friendly service for many
✗ Areas to Improve
- Billing errors
- Poor communication
- Inconsistent claim handling
- Why did my bill change?
- Can you help me with my claim?
Some clients feel like family.
Others feel neglected or misled.
The office is praised for its accessibility.
- Category Financial Services
- City Colorado Springs
- State Colorado
- Postcode 80909
- Country United States
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