Robinwood Heart Center
11110 Medical Campus Rd, Hagerstown, Maryland, 21742
The clinical care at Robinwood Heart Center is highly regarded, with patients frequently praising the doctors for their thoroughness and compassion. However, the administrative experience is a major pain point. Many patients report rude front desk staff and significant scheduling frustrations. While the medical expertise is spot on, the office management often leaves patients feeling like they aren't getting the best bang for their buck.
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Request to speak with the clinical staff directly if you have urgent questions, as the front desk can be a bottleneck.
✓ What Works Well
- Knowledgeable cardiologists
- In-house testing convenience
- Compassionate patient care
✗ Areas to Improve
- Rude front desk staff
- Poor scheduling communication
- Long wait times
- Why is it so hard to get a return call?
- Are the test results available on the portal?
Doctors are great, but the front office needs a total overhaul.
In-house testing saved me so much time.
The staff's attitude makes me want to find another practice.
- Category Health & Medical
- City Hagerstown
- State Maryland
- Postcode 21742
- Country United States
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