Robison
One Gateway Plaza, 4th floor, Port Chester, New York, 10573
Robison has a long history, but recent reviews suggest a decline in service quality following a change in ownership. While some customers still have great experiences with specific technicians like Michael Carpenter, many report long hold times, poor communication, and high fuel prices. The company is struggling to maintain its reputation for reliability, with several complaints about missed deliveries and unresolved billing issues.
We analyze 80 public reviews for Robison using our data models and filter out spam to highlight only authentic feedback.
If you use them, try to get a specific technician's name and request them directly for service calls.
✓ What Works Well
- Some highly skilled, long-term technicians
- Comprehensive service contracts
- Good financing options for large projects
✗ Areas to Improve
- Significant decline in customer service responsiveness
- Higher fuel prices than local competitors
- Difficulty resolving billing and delivery errors
- Why are fuel prices higher than competitors?
- How do I reach a human in customer service?
- Are the service contracts worth the cost?
Used to be a great company, now it's a nightmare.
Michael Carpenter is the only reason I stay.
Impossible to get someone on the phone.
- Category Home Services
- Neighborhood Port Chester
- City Port Chester
- State New York
- Postcode 10573
- Country United States
