4300 E River Rd NE, Rochester, Minnesota, 55906
Riders are deeply frustrated with the reliability of the bus system. Frequent complaints include buses being late, not showing up at all, and inaccurate tracking apps. While some drivers are praised for their kindness, many others are described as rude or unprofessional. The system is often seen as a last resort for commuters.
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Don't rely solely on the app; give yourself extra time and have a backup plan.
✓ What Works Well
✗ Areas to Improve
Improve schedule reliability
Fix the tracking app
Better driver training