Rockford Gastroenterology Associates, Ltd
401 Roxbury Rd, Rockford, Illinois, 61107
The clinical staff and doctors, especially Dr. Tannous and Dr. Thukral, receive high praise for their bedside manner and professional care during procedures. However, the practice faces significant criticism regarding administrative communication, long hold times, and difficulty in scheduling or getting follow-up results. Patients feel the clinical care is excellent, but the office management is a major bottleneck.
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✓ What Works Well
- Excellent bedside manner from specialists
- Professional and efficient procedure execution
- Clear explanations of results
✗ Areas to Improve
- Extremely long phone hold times
- Poor follow-up on test results
- Rude or dismissive front desk staff
- Why can't I get a return call for my results?
- Is there a way to schedule without waiting on hold for an hour?
Clinical care is spot on
Administrative communication is a nightmare
Facility needs an update
- Category Health & Medical
- City Rockford
- State Illinois
- Postcode 61107
- Country United States
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