5201 Bosque Blvd, Suite 200, Waco, Texas, 76710
Patients love the kid-friendly vibe, especially the arcade and movie theater. The staff is generally seen as compassionate and great with anxious children. However, some folks report major scheduling headaches and rude front-desk interactions. It feels like a high-volume spot where service quality can be hit or miss depending on the day.
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The office uses automated text confirmations that require a specific reply; if you don't reply exactly as requested, they may cancel your slot without warning.
✓ What Works Well
✗ Areas to Improve
Great for kids but the front desk needs a reality check.
Clinical team is top-notch, but the management is chaotic.
Feels like a factory, not a family practice.