1159 E 200 N Dr, Suite 300, American Fork, Utah, 84003
Dr. Nelson is widely respected for his surgical expertise and compassionate care, with many patients crediting him with solving long-standing issues. However, the practice is frequently criticized for its poor administrative communication, long wait times, and difficulty in reaching staff. While the clinical care is excellent, the administrative experience is a major pain point for many.
The office uses an auto-transcriber to ensure all details are captured; it's a great tool for your records.
✓ What Works Well
✗ Areas to Improve
Dr. Nelson is a blessing.
Great doctor, terrible phone system.
He really investigates the root cause.