1548 E 55th St, Chicago, Illinois, 60615
Patients love the clinical care provided by Dr. Ross, often citing his thoroughness and warm personality. However, the administrative side is a major pain point. Many reviews mention long wait times for glasses, poor communication, and a front-office staff that can feel cold or unhelpful.
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Ask for Harold if you need help with frames; he is the go-to expert.
✓ What Works Well
✗ Areas to Improve
Dr. Ross is a gem, but the office management is lacking.
Great exam, but don't expect your glasses anytime soon.
Staff turnover has made the service inconsistent.