Rosin Eyecare - Downers Grove
145 Ogden Ave, Downers Grove, Illinois, 60515
Patients are split. Many love the doctors and find the care thorough, but a significant number of people are frustrated by poor communication and long wait times. Some feel the office is more focused on money than patient care. When things go right, it is spot on, but when they go wrong, it is a headache.
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If you have a complex prescription, ask for the manager directly to ensure your order is tracked properly.
✓ What Works Well
- Knowledgeable doctors
- Great frame selection
- Friendly staff when they are on their game
✗ Areas to Improve
- Terrible phone communication
- Billing issues
- Inconsistent follow-up
- Why can't I get a callback?
- Is there a return policy for glasses?
Staff needs to answer the phone
Doctors are great but the front desk is a mess
Good care if you can get an appointment
- Category Health & Medical
- City Downers Grove
- State Illinois
- Postcode 60515
- Country United States
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