Rosin Eyecare - Niles
8580 W Dempster St, Niles, Illinois, 60714
Patients generally love the doctors and the thorough exams, often highlighting the friendly and professional nature of the clinical staff. However, the front desk and administrative side frequently frustrate people, with reports of rude behavior and poor communication. Many long-term patients feel the quality has dipped since a recent system change. While the medical care is spot on, the scheduling and billing issues are a major pain point.
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Call your insurance provider directly to verify coverage before your appointment to avoid surprise billing issues.
✓ What Works Well
- Thorough and knowledgeable doctors
- Friendly and helpful clinical staff
- Convenient location with ample parking
✗ Areas to Improve
- Rude and condescending front desk staff
- Poor communication regarding billing and insurance
- Long wait times for appointments and glasses
- How do I confirm my insurance coverage before my visit?
- Why is the front desk so difficult to reach by phone?
The doctors are great but the admin team needs serious training.
The new system has caused nothing but headaches for long-time patients.
Great clinical care, but the customer service is a total letdown.
- Category Health & Medical
- City Niles
- State Illinois
- Postcode 60714
- Country United States
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