Rossnagle's Service Center
1165 US-22, Phillipsburg, New Jersey, 08865
Rossnagle's is a well-known local institution that receives mixed feedback. Many customers appreciate their towing services and the skill of their mechanics, often citing them as a go-to for difficult repairs. However, there is a recurring theme of frustration regarding the front desk staff, with many reviewers describing them as rude or dismissive. Wait times for towing can also be unpredictable, leading to significant customer dissatisfaction. It is a shop that gets the job done but often at the cost of a pleasant customer experience.
We analyze 75 public reviews for Rossnagle's Service Center using our data models and filter out spam to highlight only authentic feedback.
If you have a bad experience with the front desk, ask to speak directly with a mechanic or the owner.
✓ What Works Well
- Skilled mechanics for complex issues
- Reliable towing service
- Family-owned business feel
✗ Areas to Improve
- Rude front desk staff
- Long wait times for towing
- Inconsistent customer service
- How long is the wait for a tow?
- Are they open on weekends?
- Do they accept AAA?
Mechanics are great, but the office staff needs training.
Good for repairs, bad for scheduling.
Hit or miss on customer service.
- Category Automobile
- City Phillipsburg
- State New Jersey
- Postcode 08865
- Country United States
