Roto-Rooter Plumbing & Water Cleanup
409 S Vance St, Ste B, Gastonia, North Carolina, 28052
Roto-Rooter Plumbing & Water Cleanup in Gastonia has a very polarized reputation. Many customers are extremely happy with the service, praising the technicians for being knowledgeable, efficient, and friendly. They are often cited as the go-to for emergency plumbing issues. However, there is a vocal group of customers who have had terrible experiences with communication, scheduling, and accountability. Reports of no-shows, poor office management, and disputes over billing or property damage are common in the negative reviews. It seems to be a company where the quality of the technician is high, but the office operations can be a major point of failure.
We analyze 74 public reviews for Roto-Rooter Plumbing & Water Cleanup using our data models and filter out spam to highlight only authentic feedback.
If you have a complex issue, ask for a senior technician by name, but be prepared to follow up with the office frequently.
✓ What Works Well
- Highly skilled technicians for emergency repairs
- Friendly and professional field staff
- Good quality of work when they show up
✗ Areas to Improve
- Poor office communication and scheduling
- Reports of no-shows and lack of follow-up
- Disputes over billing and property damage
- Why is it so hard to get a call back from the office?
- Do you offer 24/7 emergency service?
- How do you handle property damage caused by technicians?
The tech was amazing, but the office is a nightmare to deal with.
They fixed issues that other companies couldn't figure out.
I've been waiting weeks for a call back regarding a damaged part.
- Category Home Services
- City Gastonia
- State North Carolina
- Postcode 28052
- Country United States
