Roto-Rooter Plumbing & Water Cleanup
3545 Ellicott Mills Dr, Suite 102, Ellicott City, Maryland, 21043
Roto-Rooter in Ellicott City is a go-to for emergency plumbing and water cleanup, often praised for their quick response times and ability to handle stressful situations. Many customers appreciate the professionalism of specific technicians like Jarrett McMillion and Oleg Bashkatov, who are noted for their thoroughness and help with insurance claims. However, the company faces significant criticism regarding high pricing, lack of transparency, and occasional failures to correctly diagnose issues, leading to repeat visits and extra costs. While they are reliable for immediate fixes, customers are advised to be cautious about costs and consider second opinions for major repairs.
We analyze 75 public reviews for Roto-Rooter Plumbing & Water Cleanup using our data models and filter out spam to highlight only authentic feedback.
Always ask for an itemized invoice before work begins to avoid surprises, and verify the source of leaks yourself if possible.
✓ What Works Well
- Fast emergency response times
- Helpful with insurance claim processes
- Professional and courteous field staff
✗ Areas to Improve
- Very high pricing for simple tasks
- Occasional misdiagnosis of plumbing issues
- Lack of pricing transparency
- Do they offer free estimates?
- Are they available for weekend emergency calls?
- How do they handle water damage remediation?
Fixed the leak fast, but the price was a shock.
Oleg was a lifesaver with the insurance claim.
They didn't find the real source of the leak the first time.
- Category Home Services
- City Ellicott City
- State Maryland
- Postcode 21043
- Country United States
