Roy Motors, Incorporated
929 N Main St, Opelousas, Louisiana, 70570
Roy Motors is a long-standing dealership with a mixed reputation. Many customers have a great experience, praising the friendly and professional sales team and the efficient service department. However, there are significant complaints about the service department's communication, lack of motivation, and perceived incompetence. Some customers feel they have been misled or treated poorly, leading to a lack of trust. While the sales experience is often described as smooth and easy, the service side seems to struggle with consistency and customer care. It is a dealership where your experience can be either excellent or very disappointing.
We analyze 68 public reviews for Roy Motors, Incorporated using our data models and filter out spam to highlight only authentic feedback.
If you have a service issue, try to speak directly with a manager to get things moving.
✓ What Works Well
- Friendly and professional sales team
- Smooth car buying process
- Efficient service (for some)
✗ Areas to Improve
- Poor service department communication
- Inconsistent quality of repairs
- Unprofessional service management
- Do you offer loaner cars?
- How long does a standard service take?
- Are your repair estimates accurate?
Sales team was great, but service is a nightmare.
They never call back with updates.
Smooth buying experience, highly recommend.
- Category Automobile
- City Opelousas
- State Louisiana
- Postcode 70570
- Country United States
