1525 Howard St, San Francisco, California, 94103
The service department at Royal Auto Group receives mixed feedback. While many customers praise specific advisors like Chris Sung and Jose for their professionalism and clear communication, others report significant issues with accountability and service delays. The video walkthrough feature is a hit with many, though some feel the labor rates are high and the surcharge on credit cards is frustrating. Overall, it's a high-volume shop where the experience depends heavily on which advisor you get.
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Request a video inspection report to verify the recommended repairs.
✓ What Works Well
✗ Areas to Improve
Ask for specific advisors who are known for being communicative.
The video inspection is a great way to see what's actually wrong.
Be prepared for potential delays if the shop is busy.