Automobile · Dealership Service Center

Royal Auto Group Service Department

1525 Howard St, San Francisco, California, 94103

Google Maps Updated: 18 May 2026
Authenticity Score: 75/100
About

The service department at Royal Auto Group receives mixed feedback. While many customers praise specific advisors like Chris Sung and Jose for their professionalism and clear communication, others report significant issues with accountability and service delays. The video walkthrough feature is a hit with many, though some feel the labor rates are high and the surcharge on credit cards is frustrating. Overall, it's a high-volume shop where the experience depends heavily on which advisor you get.

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We analyze 75 public reviews for Royal Auto Group Service Department using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 78/100
Transparency 72/100
Pro Tip

Request a video inspection report to verify the recommended repairs.

Video Diagnostics
Loaner Program
Pros & Cons

✓ What Works Well

  • Video inspection reports
  • Knowledgeable service advisors
  • Loaner car availability

✗ Areas to Improve

  • High labor rates
  • Inconsistent communication
  • Credit card surcharges
Frequently Asked Questions
  • Do you offer loaner vehicles?
  • Why is there a credit card surcharge?
  • Can I get a status update via video?
User Feedback

Ask for specific advisors who are known for being communicative.

The video inspection is a great way to see what's actually wrong.

Be prepared for potential delays if the shop is busy.