2510 Douglas Blvd, Suite 400, Roseville, California, 95661
This practice is highly polarized. While many patients praise Dr. Jacob for his surgical skill and life-changing results, there is a massive volume of complaints regarding administrative failures. Patients frequently report being unable to reach the office by phone, last-minute appointment cancellations, and poor handling of insurance and referrals. The clinical care is often rated highly, but the front-office experience is a major pain point.
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If you have an urgent issue, try visiting in person, as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Dr. Jacob is a fantastic surgeon.
The front desk is overwhelmed and unresponsive.
Great clinical care, terrible logistics.