Roz Bankston - State Farm Insurance Agent
6991 E Camelback Rd, Ste D300, Scottsdale, Arizona, 85251
Roz Bankston's agency receives mixed reviews. While many long-term clients praise the team's professionalism and personal care, there are significant complaints regarding communication, billing issues, and claim handling. Some clients feel the service has declined, while others continue to have positive experiences with specific staff members like Jim and Diane. The agency's reputation seems polarized between loyal long-term supporters and frustrated newer clients.
We analyze 80 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always request written confirmation for any changes made to your policy to avoid billing errors.
✓ What Works Well
- Strong long-term relationships
- Helpful and knowledgeable staff members
- Personalized attention for many clients
✗ Areas to Improve
- Reports of poor communication and responsiveness
- Issues with billing and claim processing
- Inconsistent service quality
- Why did my premium increase?
- How can I resolve a billing discrepancy?
They treat me like family.
The communication is often lacking.
Jim is a standout for his professionalism.
- Category Financial Services
- City Scottsdale
- State Arizona
- Postcode 85251
- Country United States
readers daily.