Ruel T. Garcia MD, FACG
2490 Hospital Dr, Suite 300, Mountain View, California, 94040
Patients generally praise Dr. Garcia for his thorough explanations and calm bedside manner. While the clinical care is often described as top-notch, the office staff frequently receives criticism for poor communication and scheduling errors. Some patients feel frustrated by long wait times and difficulty reaching the office by phone. Overall, the medical expertise is highly valued, but the administrative side needs a serious tune-up.
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If you have insurance changes, call the office multiple times to verify network status before your visit.
✓ What Works Well
- Dr. Garcia is knowledgeable and patient
- Clear explanations of procedures
- Welcoming and clean office environment
✗ Areas to Improve
- Unresponsive or unhelpful office staff
- Long wait times for appointments
- Poor communication regarding insurance
- Is Dr. Garcia in-network with my insurance?
- How long is the wait for a new patient appointment?
Dr. Garcia is spot on with his diagnosis.
The staff needs to get their act together.
Great doctor, but the scheduling is a nightmare.
- Category Health & Medical
- City Mountain View
- State California
- Postcode 94040
- Country United States
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