Financial Services · Insurance Agency

Russ Thomas Insurance, Inc.

2722 Charlestown Rd, empty, New Albany, Indiana, 47150

Google Maps Updated: 14 May 2026
Authenticity Score: 75/100
About

This agency has a mixed reputation. Many clients praise the staff for being friendly, efficient, and helpful, often noting competitive rates. However, there are serious concerns regarding communication, billing practices, and professionalism. While some customers have had excellent experiences, others feel misled and frustrated, suggesting a lack of consistency in service quality across the team.

Our Review Process
20
Most Relevant
15
Newest
20
Highest
13
Lowest

We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 60/100
Staff Helpfulness 68/100
Pro Tip

Always confirm policy changes in writing and keep records of all communications.

Affordable rates
Personalized service
Pros & Cons

✓ What Works Well

  • Friendly and efficient staff
  • Competitive rates
  • Easy switching process

✗ Areas to Improve

  • Billing and administrative issues
  • Poor communication
  • Inconsistent service quality
Frequently Asked Questions
  • Why was my policy cancelled?
  • How do I update my billing information?
User Feedback

Kirstin is a total pro.

Communication needs improvement.

Great rates, but watch the billing.

Location Details
Street: 2722 Charlestown Rd, empty
Neighborhood: New Albany
City: New Albany
State: Indiana
Postcode: 47150
Country: United States
Location
2722 Charlestown Rd, New Albany, IN 47150
Quick Info
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