2722 Charlestown Rd, empty, New Albany, Indiana, 47150
This agency has a mixed reputation. Many clients praise the staff for being friendly, efficient, and helpful, often noting competitive rates. However, there are serious concerns regarding communication, billing practices, and professionalism. While some customers have had excellent experiences, others feel misled and frustrated, suggesting a lack of consistency in service quality across the team.
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Always confirm policy changes in writing and keep records of all communications.
✓ What Works Well
✗ Areas to Improve
Kirstin is a total pro.
Communication needs improvement.
Great rates, but watch the billing.