Russell & Smith Honda Service Center
2900 S Loop W, Houston, Texas, 77054
Russell & Smith Honda (now Doggett Honda) receives highly mixed reviews. While some customers appreciate the professional and helpful service advisors, many others report long wait times, poor communication, and feeling misled or overcharged. There are recurring complaints about the service department's efficiency and the difficulty of getting updates on vehicle status. It seems to be a dealership where your experience can vary greatly depending on the advisor you work with.
We analyze 79 public reviews for Russell & Smith Honda Service Center using our data models and filter out spam to highlight only authentic feedback.
Always get a clear estimate and follow up regularly if you don't hear back from your advisor.
✓ What Works Well
- Professional and helpful service advisors
- Comfortable waiting area
- Fast service for some routine maintenance
✗ Areas to Improve
- Long wait times
- Poor communication and updates
- Reports of overcharging and upselling
- Why are wait times so long?
- Is the service department reliable?
- How is the communication?
Service advisor was great.
Wait times are a real drag.
Felt misled by the service department.
- Category Automobile
- Neighborhood Houston
- City Houston
- State Texas
- Postcode 77054
- Country United States
