Retail & Malls · Grocery Store

Safeway

7605 Crain Hwy, Upper Marlboro, Maryland, 20772

Google Maps Updated: 20 May 2026
Authenticity Score: 75/100
About

The Safeway in Upper Marlboro is a popular store that is often praised for its cleanliness and selection. However, it is frequently criticized for its poor customer service, particularly in the online order and deli departments. Many customers feel that the staff is often dismissive or rude, and there are recurring issues with online orders being incorrect or not filled. It is a store that many locals find convenient but frustrating.

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We analyze 72 public reviews for Safeway using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 75/100
Crowd Management 50/100
Pro Tip

If you need groceries, it is often better to shop in-store rather than relying on their online pickup service.

Store Cleanliness
Online Order Reliability
Pros & Cons

✓ What Works Well

  • Clean and well-stocked
  • Good selection
  • Convenient location

✗ Areas to Improve

  • Poor customer service
  • Issues with online orders
  • Rude staff
Frequently Asked Questions
  • Why are the online orders always wrong?
  • Is the staff helpful?
  • Is the store clean?
User Feedback

Great store but service needs work

Online ordering is a nightmare

Staff can be very rude