4060 Medical Park Dr, Odessa, Texas, 79765
The clinic has a long-standing reputation, but recent feedback highlights significant frustration with administrative hurdles. While many patients value the medical providers, the front office staff is frequently described as rude or unresponsive. Long wait times and difficulty getting callbacks are common complaints that overshadow the clinical care for many.
If you need a callback, try calling early in the morning or visiting in person to bypass the phone system.
✓ What Works Well
✗ Areas to Improve
The medical care is solid, but the office management is a mess.
Expect to wait a while, even with an appointment.
Staff communication needs a serious upgrade.