Health & Medical · Community Health Center

Salem Family Health Center

47 Congress St, Salem, Massachusetts, 01970

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

This health center receives very mixed feedback. Some patients are deeply grateful for the compassionate care they receive from specific providers, while others report significant issues with communication, appointment scheduling, and administrative disorganization. It appears to be a facility where the quality of experience heavily depends on which provider you see.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 65/100
Admin Efficiency 45/100
Pro Tip

If you have trouble reaching them by phone, try using the patient portal for non-urgent requests.

Wait Time: Long
Communication: Poor
Pros & Cons

✓ What Works Well

  • Some very compassionate doctors
  • Comprehensive services in one place
  • Good for community-based care

✗ Areas to Improve

  • Poor communication and follow-up
  • Administrative disorganization
  • Difficulty reaching staff by phone
Frequently Asked Questions
  • How do I get a referral?
  • Why is it so hard to reach someone?
User Feedback

Care quality varies greatly by provider

Scheduling is a major headache

Some staff are truly angels

Location Details
Street: 47 Congress St
City: Salem
State: Massachusetts
Postcode: 01970
Country: United States
Location
47 Congress St, Salem, MA 01970
Quick Info
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