Retail & Malls · Warehouse Club

Sam's Club

11460 Royall Cotton Rd, Wake Forest, North Carolina, 27587

Google Maps Updated: 20 May 2026
Authenticity Score: 82/100
About

This Sam's Club is generally well-regarded, with many shoppers praising the friendly staff and clean store. While there are occasional issues with pickup and customer service, most people find it to be a reliable and convenient place for bulk shopping. The Scan & Go feature is a major plus for many customers.

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We analyze 68 public reviews for Sam's Club using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 88/100
Crowd Management 65/100
Pro Tip

Use the Scan & Go feature in the app to skip the long checkout lines.

Pros & Cons

✓ What Works Well

  • Friendly and helpful staff
  • Clean and well-stocked
  • Scan & Go app

✗ Areas to Improve

  • Occasional pickup issues
  • Long wait times
  • Inconsistent customer service
Frequently Asked Questions
  • Is the pickup service reliable?
  • Why is the phone never answered?
  • Are there enough cashiers?
User Feedback

Great deals but service is hit or miss

Pickup is a nightmare

Scan & Go is a lifesaver