San Antonio Family Physicians
5230 Rogers Rd, Building 2, San Antonio, Texas, 78251
Patients generally love the medical providers at San Antonio Family Physicians, frequently citing their compassion and thoroughness. However, the administrative side is a major pain point. Many patients report being unable to reach a human via phone, experiencing long hold times, and facing issues with referrals and billing.
We analyze 73 public reviews for San Antonio Family Physicians using our data models and filter out spam to highlight only authentic feedback.
Use the patient portal for all communication; calling the office is often a waste of time.
✓ What Works Well
- Compassionate and thorough providers
- Same-day appointment availability
- Clean and professional facility
✗ Areas to Improve
- Impossible to reach by phone
- Automated system disconnects calls
- Billing and referral communication issues
- How do I actually talk to a person?
- Why are my referrals not being sent?
- Is the portal the only way to communicate?
The doctors are top-notch, but the phone system is a disaster.
Great care, but prepare for a struggle with the front desk.
Love the NP, but I'm tired of the hold music.
- Category Health & Medical
- Neighborhood Westover Hills
- City San Antonio
- State Texas
- Postcode 78251
- Country United States
