1601 San Marco Blvd, Jacksonville, Florida, 32207
Patients are split between praising the clinical staff for being gentle and professional, and expressing deep frustration with the office management. Many report issues with billing transparency, unexpected charges, and a lack of direct communication, as the office often forces patients to use email for all concerns. While the dental work itself is often described as painless and high-quality, the administrative hurdles and perceived shady billing practices have left a sour taste for many.
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Always request an itemized bill before paying any 'random' balance, and keep a paper trail of all insurance correspondence.
✓ What Works Well
✗ Areas to Improve
Billing is a total mess and feels like a scam.
Clinical team is top-notch, but the front office is a headache.
Communication is non-existent unless you email.