4980 E Irlo Bronson Memorial Hwy, St Cloud, Florida, 34771
Patients consistently praise Dr. Nivia Rodriguez for her deep empathy and thorough care. While the medical staff is highly regarded, the administrative team faces significant criticism for poor communication and referral delays. Many patients feel like family, though some report frustration with insurance-related hurdles. Overall, the clinical quality is top-notch, but the front office needs a serious tune-up.
Request to speak with the office manager directly if you are stuck in a referral loop.
✓ What Works Well
✗ Areas to Improve
Dr. Rodriguez is a lifesaver
Front desk staff needs better training
Great medical care, poor admin support