Santa Cruz Ear Nose & Throat Medical Group & Hearing Aid Center (Santa Cruz Office)
550 Water St, Suite A, Santa Cruz, California, 95060
The group receives mixed reviews. While some patients praise the doctors for their surgical skill and thoroughness, many others report significant frustration with the administrative side, including long wait times, difficulty reaching the office by phone, and billing issues. Some patients have expressed concerns about the bedside manner of specific providers, while others have had excellent experiences.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Try to schedule appointments early in the day to avoid potential afternoon delays.
✓ What Works Well
- Skilled surgeons
- Thorough exams
- Clean facility
✗ Areas to Improve
- Poor phone communication
- Billing transparency issues
- Long wait times
- Why is it so hard to reach someone?
- Are the billing charges accurate?
The doctors are great, but the office is a mess.
I felt rushed and unheard.
Great surgical outcome, but the admin process was a nightmare.
- Category Health & Medical
- City Santa Cruz
- State California
- Postcode 95060
- Country United States
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