Schmidt Chevrolet Buick GMC
3423 Broadway St, Mt Vernon, Illinois, 62864
Schmidt Chevrolet has a very polarized reputation. Many customers love the sales team, specifically Matt and Sonya, for making the buying process easy and stress-free. However, the service department is a major source of frustration for others, with complaints about long wait times, poor communication, and recurring mechanical issues. It seems like a hit-or-miss experience depending on who you work with.
We analyze 76 public reviews for Schmidt Chevrolet Buick GMC using our data models and filter out spam to highlight only authentic feedback.
If you are buying, ask for Matt or Sonya; if you are servicing, get everything in writing.
✓ What Works Well
- Friendly and helpful sales staff
- Clean dealership environment
- Efficient financing process
✗ Areas to Improve
- Inconsistent service department quality
- Long wait times for repairs
- Communication gaps with service managers
- Is the service department reliable?
- Do they honor warranties?
- How long does a typical service take?
Sales team is top-notch.
Service department needs better management.
Great experience buying, bad experience fixing.
- Category Automobile
- City Mt Vernon
- State Illinois
- Postcode 62864
- Country United States
