140 Sylvan Ave, Suite 302, Englewood Cliffs, New Jersey, 07632
Patients are highly satisfied with the clinical expertise of the providers, frequently praising the thoroughness of skin exams. However, the transition to a larger group has caused significant friction in administrative areas. Many patients report difficulty reaching a human via phone and express frustration with billing transparency. Despite the clinical excellence, the operational side of the practice is a major pain point for long-term patients.
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Verify your insurance coverage directly with your provider before the visit, as the central billing office may have outdated information.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office management is a mess.
Getting an appointment is easy, but getting a human on the phone is impossible.
Clinical care is top-tier, but the billing department needs work.