4535 Southwestern Blvd, Suite 202, Hamburg, New York, 14075
Patients have mixed experiences. While many praise the medical providers for their thoroughness and skill, there is a strong consensus regarding the poor administrative experience. The use of a third-party call center, difficulty in scheduling, and billing transparency issues are frequent complaints that overshadow the quality of clinical care.
Use the patient portal for all non-urgent communication to avoid the third-party phone system.
✓ What Works Well
✗ Areas to Improve
Great medical care, but the office management is a headache
Professional and efficient clinical staff
Frustrating administrative experience