122 Mt Bethel Rd, #1, Warren, New Jersey, 07059
This dermatology group has a polarized reputation. Many patients love the medical providers, especially Kristen Luzzi, for their thoroughness and kindness. Conversely, a large number of patients report significant issues with the front desk staff, long wait times, and poor communication regarding prescriptions and billing. It seems to be a high-volume practice where the quality of the doctor-patient interaction is high, but the administrative experience is often lacking.
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If you have trouble with the front desk, try using the patient portal for all communication.
✓ What Works Well
✗ Areas to Improve
The doctor is amazing, but the staff is a headache.
Great care, but the admin side is a mess.
Efficient once you're in the room.