16470 NE 10th Ave, North Miami Beach, Florida, 33162
Patients generally love the medical care provided by Dr. English and his team, especially the PA, Eileen Davidson. Many feel like family and appreciate the thorough, compassionate approach. However, the front desk staff is a major pain point, with many reports of rudeness, long wait times, and poor communication regarding referrals. It is a classic case of great clinical care being overshadowed by administrative headaches.
If you need a referral, call early and follow up repeatedly; don't rely on the front desk to handle it automatically.
Clinical staff is spot on, but the front desk needs a total overhaul.
Wait times are brutal, but the care is worth it for some.
Referral process is a mess.