101 Main St, Ames, Iowa, 50010
Travis at Scott Richardson's agency is frequently praised for his helpfulness, patience, and ability to find great rates. Clients appreciate the personalized approach and the feeling of being well-supported. However, there are some significant complaints about the agency's communication and claims handling, suggesting that the experience can be inconsistent.
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If you have a claim, document every interaction and consider escalating to the state insurance board early if you are ignored.
✓ What Works Well
✗ Areas to Improve
Travis is a big help.
Great service until you have a claim.
Very patient and professional.