Sears Appliance Repair
302 Colorado Ave, Santa Monica, California, 90401
Customer sentiment is overwhelmingly negative. The primary complaints revolve around poor communication, missed appointments, and the difficulty of reaching a human being. While some individual technicians are praised for their skill and professionalism, the overall company infrastructure is described as a nightmare. Many customers feel their time is wasted and that the service is unreliable.
We analyze 72 public reviews for Sears Appliance Repair using our data models and filter out spam to highlight only authentic feedback.
If you have a warranty, try to find a local independent shop that is authorized to perform the work instead of relying on the main dispatch.
✓ What Works Well
- Some individual technicians are skilled
- Professionalism from specific staff
- Effective repairs when they actually happen
✗ Areas to Improve
- Extremely difficult to reach a human
- Frequent missed appointments
- Poor company communication and AI-only support
- How can I speak to a real person?
- Why was my appointment cancelled without notice?
- Is there any quality control?
Customers feel frustrated by the AI-driven support.
Many warn others to avoid the company entirely.
Technicians are often blamed for company-wide failures.
- Category Home Services
- Neighborhood Santa Monica
- City Santa Monica
- State California
- Postcode 90401
- Country United States
