34920 Enchanted Pkwy S, Federal Way, Washington, 98003
The clinical staff, especially the phlebotomists and pediatric specialists, receive high praise for their skill and kindness with children. However, the front desk and billing departments are major pain points for families. Many parents report feeling dismissed or treated rudely, and there is significant frustration regarding the 'urgent care' label when appointments are required.
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Ask for a cost estimate before any procedure, as hospital-based clinics often bill at higher specialty rates.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front desk is a nightmare.
Hector is a legend for blood draws.
Billing is a total shocker.