8138 Watson St, McLean, Virginia, 22102
This practice is a polarizing one. While many patients praise the medical expertise of specific doctors like Dr. Williams and Dr. Thura, there is a significant volume of complaints regarding administrative incompetence, billing confusion, and rude front-desk staff. The practice is often described as an 'assembly line' where patients feel rushed and undervalued.
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If you have a complex issue, try to get a direct line or email for the surgery coordinator to bypass the general call center.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office is a nightmare
Wait times are often excessive
Billing department is difficult to reach