27905 Commercial Park Rd, #240, Tomball, Texas, 77375
This company is highly praised for its dedicated and compassionate staff, especially nurses like Taylor Johns and Emma. Patients appreciate the personalized care and support for medically complex children. However, there are significant complaints about billing practices, insurance paperwork delays, and poor communication from the office staff. It is a company where the individual care is excellent, but the administrative side is often a major source of frustration.
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Stay on top of your insurance paperwork and follow up with the office regularly to ensure your orders are processed.
✓ What Works Well
✗ Areas to Improve
Nurses are amazing, but the office is a mess.
Great care, but billing is a nightmare.
Staff goes above and beyond.