SEPHORA
185 Greenwich St, Suite LL4305, New York, New York, 10007
Shoppers are split down the middle here. Some find the staff incredibly helpful and knowledgeable, especially when it comes to color matching and product advice. However, a significant number of customers report rude, dismissive, and even unprofessional behavior from floor staff and management. Long lines and slow service are common complaints. It seems like a hit-or-miss experience depending on who is working that day.
We analyze 76 public reviews for SEPHORA using our data models and filter out spam to highlight only authentic feedback.
Visit during off-peak hours to avoid the long checkout lines and get more one-on-one time with the helpful staff.
✓ What Works Well
- Knowledgeable staff
- Good product variety
- Spacious store
✗ Areas to Improve
- Rude and dismissive employees
- Long wait times
- Poor management
- Is this location open?
- Why is the service so slow?
- Do they have this item in stock?
Staff can be very helpful if you find the right person
Management needs to address the rude behavior
Checkout lines are often inefficient
- Category Retail & Malls
- Neighborhood World Trade Center
- City New York
- State New York
- Postcode 10007
- Country United States
