Serenity In the City Salon & Spa
269 Middlesex Ave, Medford, Massachusetts, 02155
Customers generally love the relaxing vibe and friendly staff, often highlighting specific estheticians like Beth and Olivia. Many enjoy the extra touches like warm neck wraps and mimosas. However, some report inconsistent service quality, particularly with massages and nail services. A few users felt rushed or experienced poor communication regarding pricing. Overall, it is a popular spot for group events and self-care.
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Ask for specific staff members by name as consistency varies significantly between providers.
✓ What Works Well
- Relaxing and beautiful ambiance
- Friendly and accommodating staff
- Great for group events and bachelorette parties
✗ Areas to Improve
- Inconsistent massage quality
- Hidden upcharges on services
- Occasional rude management interactions
- Do they accommodate large groups?
- Are tips included in the service price?
- What is the policy for late arrivals?
The botanical bliss massage is a must-try.
Front desk staff are usually very helpful.
Some services feel rushed compared to the price.
- Category Personal Care
- City Medford
- State Massachusetts
- Postcode 02155
- Country United States
